Joshua Akinyemi : Profile

Joshua Akinyemi
Baltimore, MD 21207

(410) 963-2239 • akinyemitolu@yahoo.com

PROFESSIONAL SUMMARY

Senior Information Technology and Network Infrastructure Professional with over 10 years of experience designing, implementing, securing, monitoring, and supporting enterprise IT environments. Proven expertise in network engineering, systems administration, cloud technologies, cybersecurity, IT service management, and enterprise infrastructure across government, defense, higher education, hospitality, and commercial sectors.

Demonstrated success leading enterprise service desk operations, managing complex network infrastructures, mentoring technical teams, and delivering highly available, secure, and scalable IT solutions. Skilled in troubleshooting mission-critical systems, automating operational processes, improving network performance, and enhancing customer satisfaction through proactive technology management.

CORE COMPETENCIES

• Enterprise Network Engineering
• Cisco Routing & Switching
• Network Operations Center (NOC)
• Systems Administration
• Windows Server Administration
• Linux & Unix Administration
• VMware Virtualization
• Cloud Infrastructure & Cloud Services
• Network Monitoring & Performance Optimization
• Cybersecurity & Network Security
• Splunk Administration
• SolarWinds Network Management
• Python & PowerShell Automation
• Active Directory & Office 365 Administration
• ServiceNow & ITIL Service Management
• Technical Support Leadership
• Disaster Recovery & Business Continuity
• Incident, Problem & Change Management
• Vendor & Asset Management

TECHNICAL SKILLS

Operating Systems

• Windows Server 2016/2019/2022
• Windows 10/11
• Linux
• Unix
• Cisco Nexus OS
• Active Directory
• Microsoft Exchange
• Microsoft SCCM

Network Monitoring & ITSM

• SolarWinds
• Splunk Enterprise
• WhatsUp Gold
• IBM Netcool
• SMARTS
• EMS
• ServiceNow
• HPE Service Manager
• Remedy

Networking Technologies

• Cisco
• Juniper
• Aruba
• Brocade
• Nortel
• Riverbed
• VMware ESXi
• LAN/WAN
• VLAN
• VPN
• MPLS
• SAN
• Firewalls
• IDS/IPS

Network Protocols

• TCP/IP
• IPv4 / IPv6
• BGP
• OSPF
• EIGRP
• RIP
• HSRP
• NAT
• DHCP
• DNS
• SNMP
• NTP
• Syslog
• IPsec
• MPLS

Programming & Automation

• Python
• PowerShell
• SQL
• C++

PROFESSIONAL EXPERIENCE

President & Chief Executive Officer

Josh Global, LLC – Catonsville, MD
December 2020 – Present

• Provide executive leadership for an IT consulting and technology services company specializing in infrastructure solutions and managed IT services.
• Develop strategic business plans that drive organizational growth and long-term sustainability.
• Build and maintain relationships with government agencies, commercial clients, and technology vendors.
• Negotiate contracts and oversee project execution from planning through delivery.
• Direct technology consulting, infrastructure modernization, and operational improvement initiatives.
• Establish organizational policies, performance standards, and business objectives while ensuring operational excellence.

Adjunct Professor

Community College of Baltimore County – Randallstown, MD
August 2018 – January 2026

• Taught undergraduate Computer Science and Information Technology courses.
• Delivered instruction in networking, database management, programming, cybersecurity, mobile applications, and computer systems.
• Mentored students pursuing careers in technology.
• Collaborated with faculty to improve curriculum, instructional quality, and academic outcomes.

IT Service Desk Manager

Institute of International Education – Washington, DC
February 2022 – October 2023

• Managed enterprise Service Desk operations supporting users across global offices.
• Supervised technical support staff while maintaining SLA compliance and high customer satisfaction.
• Led Incident, Problem, Change, and Request Management processes following ITIL best practices.
• Administered Microsoft 365, Okta, Box, 8×8, and cloud collaboration platforms.
• Managed IT procurement, vendor relationships, and enterprise asset lifecycle.
• Developed technical documentation, knowledge base articles, and self-service resources.
• Supported executive conferencing, Audio/Visual technologies, and hybrid collaboration environments.

IT Service Delivery Representative

NMCI – Navy Marine Corps Intranet – Patuxent River, MD
February 2019 – September 2022

• Supported enterprise network infrastructure and mission-critical end-user computing environments.
• Managed Cisco network devices using SolarWinds Network Configuration Manager.
• Administered Active Directory, DNS, DHCP, LDAP, and enterprise security policies.
• Developed Python automation scripts to improve monitoring and operational efficiency.
• Designed Splunk dashboards, alerts, and reporting solutions for proactive infrastructure monitoring.
• Managed enterprise software deployment, hardware lifecycle management, and asset inventory.

Associate Technician

Textron Systems – Hunt Valley, MD
December 2020 – January 2022

• Installed, configured, tested, and maintained advanced defense technology systems.
• Supported field deployment, hardware integration, and software validation.
• Collaborated with engineering teams during implementation and testing.
• Assisted with cloud-based application deployment and enterprise system integration.

Technical Support Technician

Dell Technologies – Linthicum Heights, MD
September 2019 – November 2020

• Delivered enterprise desktop support for large-scale Windows 10 migration projects.
• Performed workstation imaging, software deployment, backup and recovery, and hardware installation.
• Managed Active Directory user accounts, permissions, and security groups.
• Maintained enterprise asset inventory and lifecycle documentation.

Network Operations Center (NOC) Technician

Marriott International – Frederick, MD
January 2015 – July 2018

• Monitored enterprise network infrastructure within a 24×7 Global Network Operations Center.
• Supported Cisco and Juniper routing and switching environments.
• Monitored more than 25,000 enterprise network devices across global locations.
• Managed VMware virtualization and cloud infrastructure environments.
• Configured SNMP monitoring and enterprise network management platforms.
• Developed Python automation scripts to streamline monitoring processes.
• Performed network troubleshooting, infrastructure deployment, and site acceptance testing.

EDUCATION

Bachelor of Science

Management Information Systems
University of Maryland Global Campus

Associate of Arts

General Studies
Community College of Baltimore County

Diploma

Project Management
Scholars Industrial Information Technology
New Delhi, India

PROFESSIONAL HIGHLIGHTS

• Over 10 years of progressive experience in enterprise IT infrastructure, network engineering, and systems administration.
• Proven leadership managing enterprise service desk operations, technical teams, and mission-critical infrastructure.
• Extensive experience supporting government, defense, higher education, hospitality, and commercial organizations.
• Strong technical expertise in Cisco networking, Windows Server, VMware, Active Directory, Microsoft 365, Splunk, SolarWinds, and Python automation.
• Experienced educator and mentor with several years teaching Computer Science and Information Technology at the college level.
• Demonstrated ability to improve operational efficiency through automation, proactive monitoring, and infrastructure optimization.
• Committed to delivering secure, scalable, and highly available enterprise technology solutions aligned with business objectives.